FREQUENTLY ASKED QUESTIONS

We provide comprehensive power generator solutions including:

• Generator Sales - High-quality diesel and power generators
• Generator Rental - Short-term and long-term rental options
• Service & Maintenance - Preventive and corrective maintenance
• Repair & Technical Support - Emergency repairs and ongoing support
• Contracting Services - General contracting and facility maintenance

We serve clients across the entire UAE, with a strong presence in Dubai, Abu Dhabi, Sharjah, and surrounding emirates. Our mobile service teams can reach any location to provide installation, maintenance, and emergency support services.

Yes, we offer 24/7 emergency support for all our clients. Power failures can happen at any time, and our technical team is always ready to respond quickly to minimize downtime and restore your operations.

Our emergency response time depends on your location, but we typically aim to reach clients within 2-4 hours for emergency situations in Dubai and Abu Dhabi. We maintain a fleet of service vehicles strategically positioned to ensure rapid response across the UAE.

We offer a wide range of diesel and power generators suitable for various applications:

• Commercial standby generators (50kVA - 500kVA)
• Industrial generators (500kVA - 2500kVA+)
• Construction site generators (portable and trailer-mounted)
• Prime power generators for continuous operation
• Emergency backup generators for critical facilities

All generators are from reputable manufacturers and meet UAE regulatory standards.

Our technical team will conduct a comprehensive power requirement assessment including:

• Calculating your total connected load
• Analyzing peak demand and starting currents
• Considering future expansion needs
• Evaluating your site conditions and fuel availability

We provide a detailed proposal with generator specifications matched to your exact requirements.

Yes, we provide complete turnkey installation services including site preparation, generator positioning, fuel system setup, electrical connections, automatic transfer switch installation, and commissioning. Our certified technicians ensure all installations meet UAE electrical codes and safety standards.

All generators come with manufacturer's warranty, typically ranging from 1 to 3 years depending on the model and usage type. We also offer extended warranty and comprehensive maintenance packages to ensure long-term reliability and protection of your investment.

We offer flexible rental periods to suit your needs:

• Daily rentals - For short-term events or emergency backup
• Weekly rentals - For temporary projects
• Monthly rentals - For construction sites and medium-term needs
• Long-term rentals - Multi-month or annual contracts with preferential rates

We also provide custom rental periods tailored to your project timeline.

Fuel is typically not included in the base rental price, as consumption varies greatly depending on load and operating hours. However, we can provide fuel management services where we supply, monitor, and bill fuel consumption separately. We also offer fuel-included packages for events and short-term rentals.

Yes, we provide complete delivery, installation, testing, and pickup services for all rental generators. Our team handles all logistics, positioning, connection, and commissioning. At the end of the rental period, we disconnect and remove the equipment at no additional charge within the UAE.

All our rental generators are regularly maintained and tested. In the unlikely event of a breakdown, we provide immediate replacement service at no additional cost (for mechanical failures, not damage caused by misuse). Our 24/7 support team will dispatch a replacement generator to minimize your downtime.

Absolutely! You can extend your rental period based on generator availability. We recommend notifying us as early as possible to ensure continued service. Extensions are billed at the agreed rental rate, and we'll work with you to accommodate project delays or changing requirements.

Generator maintenance frequency depends on usage:

• Standby generators (rarely used): Service every 6 months or 100 running hours
• Prime power generators (frequent use): Service every 250-500 running hours or quarterly
• Continuous operation: Monthly service and load testing

We also recommend weekly visual inspections and monthly test runs for all standby units to ensure they're ready when needed.

Our comprehensive preventive maintenance includes:

• Engine oil and filter replacement
• Fuel filter replacement
• Air filter inspection and replacement
• Coolant system check and top-up
• Battery testing and terminal cleaning
• Belt inspection and adjustment
• Electrical connections inspection
• Load testing and performance verification
• Complete service report with recommendations

Yes, we service and maintain generators from all major manufacturers, regardless of where they were purchased. Our technicians are trained on multiple brands and have access to genuine parts for most common generator models in the UAE market.

Yes, we offer annual maintenance contracts (AMC) with scheduled preventive maintenance, priority emergency support, discounted parts, and performance reporting. AMC packages ensure your generators are always ready and help extend equipment life while reducing unexpected repair costs.

If your generator won't start, check these basics first:

• Ensure there's adequate fuel in the tank
• Check battery connections and voltage
• Verify the emergency stop button isn't engaged
• Check for any fault codes on the control panel

If the issue persists, contact our 24/7 emergency support immediately. Do not attempt complex repairs yourself as this may void warranties.

Yes, we use genuine OEM parts from authorized distributors whenever possible. For critical components like fuel injectors, turbochargers, and control modules, we exclusively use manufacturer-approved parts to ensure reliability, performance, and warranty compliance.

Repair time depends on the issue complexity and parts availability:

• Minor repairs: 2-4 hours (filter changes, battery replacement, minor adjustments)
• Moderate repairs: 1-2 days (electrical troubleshooting, fuel system repairs)
• Major overhauls: 3-7 days (engine rebuilds, major component replacement)

We always provide estimated repair time and keep you updated on progress.

Yes, if your generator requires extended repair time and you need continuous power, we can provide a temporary rental generator to keep your operations running. This service is available for both emergency situations and planned maintenance downtime.

For repair quotes, contact us through:

• Phone: +971 50 546 5211 (24/7 support line)
• Email: info@najmamohammed.ae
• WhatsApp: Direct message via our website button

After initial diagnosis, we provide detailed quotations including parts, labor, and estimated completion time before proceeding with any work.